Support Center

24/7 Customer Support for All Your Gaming Needs

How Can We Help You?

At Casibee, we're committed to providing exceptional customer support around the clock. Our dedicated support team is here to assist you with any questions, concerns, or issues you may have with our entertainment platform. Whether you need help with account setup, payment processing, entertainment features, or technical support, we're just a click away.

Contact Methods

Live Chat Support

Get instant help through our live chat feature. Our support agents are available 24/7 to assist you with immediate concerns and questions.

Availability: 24/7

Response Time: Immediate

Email Support

Send us a detailed message and receive a comprehensive response within 2-4 hours. Perfect for complex issues or detailed inquiries.

Email: [email protected]

Response Time: 2-4 hours

Phone Support

Speak directly with our support team for urgent matters or when you prefer voice communication.

Phone: +91-XXX-XXX-XXXX

Hours: 24/7

Common Support Topics

Account Management

  • Account registration and verification
  • Password reset and security
  • Profile updates and settings
  • Account suspension and reactivation

Payment & Transactions

  • Deposit and withdrawal assistance
  • Payment method setup
  • Transaction history and receipts
  • Refund requests and processing

Entertainment Support

  • Activity rules and instructions
  • Technical entertainment issues
  • Bonus and promotion inquiries
  • Responsible entertainment tools

Technical Support

  • Platform compatibility issues
  • Mobile app support
  • Browser and device troubleshooting
  • Performance optimization

Self-Service Resources

FAQ Section

Find quick answers to the most frequently asked questions about Casibee's platform, features, and services.

Visit FAQ

User Guide

Comprehensive guides and tutorials to help you make the most of your Casibee entertainment experience.

View Guide

Video Tutorials

Step-by-step video instructions for common tasks and platform features.

Watch Videos

Support Policies

Response Time Guarantees

  • Live Chat: Immediate response during business hours
  • Email: Response within 2-4 hours
  • Phone: Immediate assistance for urgent matters
  • Complex Issues: Resolution within 24-48 hours

Support Languages

Our support team is fluent in English and Hindi, ensuring clear communication for all Indian users.

Escalation Process

If you're not satisfied with the initial support response, your case will be escalated to senior support specialists for further assistance.

Get Started

Ready to get help? Choose your preferred contact method below:

Send Email Call Support Start Live Chat