Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Account Information: When you register for a Casibee account, we collect your name, email address, phone number, date of birth, and other information you provide during registration.
• Identity Verification: To comply with legal requirements and ensure platform security, we may collect government-issued identification documents, proof of address, and other verification documents.
• Payment Information: We collect payment method details, transaction history, and billing information to process your payments securely.
• Communication Data: We collect information from your communications with us, including support tickets, chat messages, and feedback.

Technical Information

• Device Information: We collect information about your device, including IP address, browser type, operating system, device identifiers, and hardware specifications.
• Usage Data: We track your interactions with our platform, including pages visited, games played, time spent on the platform, and feature usage.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and analyze platform usage.
• Location Data: We may collect approximate location information based on your IP address to comply with regional regulations and provide localized services.

How We Use Your Information

We use the collected information for various legitimate business purposes:

Service Provision

• Creating and maintaining your Casibee account
• Processing transactions and payments
• Providing customer support and assistance
• Delivering gaming services and features
• Personalizing your gaming experience

Security and Compliance

• Verifying your identity and preventing fraud
• Ensuring compliance with legal and regulatory requirements
• Detecting and preventing suspicious activities
• Maintaining platform security and integrity

Communication and Marketing

• Sending important account notifications and updates
• Providing customer support and responding to inquiries
• Sharing promotional offers and gaming updates (with your consent)
• Conducting surveys and collecting feedback

Analytics and Improvement

• Analyzing platform usage and performance
• Improving our services and user experience
• Developing new features and games
• Conducting research and analytics

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, customer support services, and analytics providers. These providers are bound by strict confidentiality agreements and are only authorized to use your information for specific purposes.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request. This includes responding to court orders, subpoenas, and other legal obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• Advanced firewall protection and intrusion detection
• Multi-factor authentication for account access

Administrative Safeguards

• Strict access controls and employee training
• Regular security awareness programs
• Incident response procedures
• Data breach notification protocols

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest possible standards.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

Correction and Updates

You can update or correct your personal information through your account settings or by contacting our support team.

Deletion

You have the right to request deletion of your personal information, subject to legal and regulatory requirements.

Restriction and Objection

You can request restriction of processing or object to certain uses of your information.

Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in emails or updating your preferences in your account.

To exercise these rights, please contact us at [email protected] or through our support page.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account plus 7 years for legal compliance
• Transaction Records: Retained for 7 years as required by financial regulations
• Communication Data: Retained for 3 years for customer service purposes
• Technical Logs: Retained for 1 year for security and analytics purposes

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: